Position Summary
The Commercial Scheduler is responsible for coordinating scheduling, appointment-setting and other administrative activities for the company. The Commercial Scheduler is responsible for scheduling all commercial initials, work orders, and service requests.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
• Coordinate
and implement scheduling and other administrative activities
• Create and update monthly scheduling calendars
• Calculate labor for each job order
• Set up daily job binders for crews; provide logistical information
• Coordinate necessary paperwork with managers
• Perform data entry of nightly paperwork (time sheets, green sheets, service requests, etc.)
• Provide quality service to external and internal clients
• Manage cleaning kits for accounts
• Provide uniform shirts for techs daily
• Provide product measurement and set up daily for crews
• Perform miscellaneous administrative duties including typing, filing, copying and answering phones
• Operate personal computer to access e-mail, electronic calendars, and other basic office support software
• Exercise administrative judgment; assume responsibility for decisions, consequences, and results impacting staff, costs, and/or quality of service within the functional area
• Perform other duties as assigned
Minimum Qualifications (Knowledge, Skills, and Abilities)
• High school diploma or G.E.D. equivalent
• Two or more years customer service experience required
• Intermediate to advanced knowledge of Microsoft Office Suite (i.e. Word, Excel, Outlook)
• Excellent computer skills; ability to type 40 wpm
• Excellent customer relationship skills
• Excellent organization skills... More >><< Less